| many different tasks needing to be dealt with when | | | | offers to its customers. |
| running a successful small business, how that company | | | | Priorities and timescales for parcel delivery can vary, |
| practices the art of delegation can be a key factor in | | | | as well as the prices which each client is prepared to |
| its success. | | | | pay. Reconciling these two elements of the service is |
| While staff of a big company will have clearly-defined | | | | at the very heart of any business which relies on |
| individual responsibilities which themselves make a | | | | carefully-chosen, trusted suppliers to deliver a vital and, |
| contribution to that firm’s successful day-to-day | | | | in many cases, potentially lucrative, service. |
| operation, in a business which depends on just a few | | | | When a van from a well-known and trusted courier |
| pairs — or even just one pair — of hands, | | | | company, such as Parcelforce or DHL, turns up to |
| the ability of its staff to be versatile and multi-task can | | | | collect a consignment at the right appointed time, the |
| make a huge difference. | | | | sender can be confident that that business has the |
| And when those responsibilities are well laid out, and a | | | | resources to carry out their delivery task, and that it |
| priority order and timescale for completing each job | | | | can be tracked along its journey to ensure that the |
| established, this all contributes to a business being able | | | | delivery time which a client has been given is honoured. |
| to identify, and capitalise on, its strengths and the | | | | That way, a reputation for offering a service which not |
| features which make it stand out from the competition. | | | | only meets, but exceeds, clients’ expectations |
| These principles apply equally to express delivery and | | | | can be established, and when they are looking for a |
| international courier services. When a company knows | | | | reliable delivery company, other potential clients will find |
| the resources it has available, and can trust each part | | | | out about it. |
| of the machine’ to perform its element of a | | | | This is just one example of where delegation comes |
| task, it can have real confidence in the services it | | | | into its own. |